- Exchanges & Returns -
Exchanges & Returns
We understand sometimes it can be tricky and there is a degree of uncertainty when purchasing dresses online, which is why we offer credit notes for items that do not fit. In the rare instance this happens, please contact our Customer Service team via firstname.lastname@example.org before returning the items, and ensure the return of the garment(s) within seven days of receiving your items.
To choose the best size for you, we recommend choosing your size based on your measurements of your bust, waist and hips using the measurements on the size charts, which are found on the individual product listing page.
If you are between sizes, we recommend choosing a larger size so that a tailor can alter the dress to your body for the perfect fit. Please note we do not provide alteration services.
Refunds, exchanges & credit notes
All of our products are thoroughly inspected prior to shipping to ensure that you receive your order in perfect condition.
Unfortunately we are not able to provide a refund for a change of mind or wrong size in accordance with Australian legislation, however we can issue credit notes, excluding original postage fees that are valid for one year.
We refund on manufacturing faults, but not on general wear and tear. However, we reserve the right to repair or replace where applicable and your dress may require assessment. If the item(s) returned is faulty or not as ordered, postage will be incurred by us. Please contact customer service to organise pre-paid postage.
You are welcome to exchange for any style, colour or size to equal to or greater value as original spend in the event the garment does not fit as per your measurements. If the item is of greater value, we will contact you to arrange payment for the difference.
Exchanges can only be exchanged for the same value of the purchase price of the item being returned. Your items that you wish to return need to be sent back to our online returns address with enclosed returns and tax invoice (receipt). Return postage costs will be at your expense.
Please note we cannot issue refunds or credit notes for the remaining value if the exchanged item is of a lower price. You are responsible for return postage costs in the event of choosing the wrong size or change of mind returns. However if the item is for an exchange of different sizes we will happily post your new item free of charge.
In order for an item to be refunded or exchanged it needs to be unused, unworn and unaltered, in its original packaging and in saleable condition (no rips, tears or stains).
You have contacted our customer service by email via email@example.com
Items must be in their original packaging, with all original tags and any sewn labels still attached
Items must be accompanied with original invoice
You return the item within 7 days (inclusive) from the tracked date of delivery
Please note: there is no exchange or refund on items that are custom made and ordered in especially for you
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by us.
If an item is returned to us and is ineligible for a refund or if you cannot find an item to exchange it for within the 21 days we will send the item back to you.
Refunds will be processed in the same tender as the original payment. Once we have received your item and your refund has been processed, you will be notified by email the status of your exchange or refund.
While our Customer Service team endeavours to process refunds within 24 hours of receiving the goods please allow up to 5 business days for your bank to clear the funds.